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City Services
 
 
 

This document comes from the City of San Mateo, and some information may be out of date. Please refer to the City of San Mateo website for the most recent information.  www.cityofsanmateo.org
 
For up-to-date zoning & permit issues, visit:  www.cityofsanmateo.org/dept/codes/ch27-18.html 
 
or Title XXVII - Zoning at very bottom of http://www.cityofsanmateo.org/dept/codes/index.html
 
 
Calling the City of San Mateo: A Guide for Residents
 
330 W. 20th Avenue, San Mateo 94403
 
Susan Loftus, City Manager
 
ISSUE DEPARTMENT PHONE EMAIL ADDRESS:
 
Bad or unusual odors: Code Enforcement 522-7150 codeenforcement@cityofsanmateo.org
 
Dangerous tree or limb on/over street: Parks 522-7420 trees@cityofsanmateo.org
(please don't email if it is an emergency)
 
Debris on public right of way: Public Works  522-7352 maintenance@cityofsanmateo.org
 
 
Faded curb paint: Public Works  522-7352 maintenance@cityofsanmateo.org
 
Faded street markings/legends: Public Works  522-7352 maintenance@cityofsanmateo.org
 
Fire hazard: Fire  522-7940  fire@cityofsanmateo.org
 
Graffiti:  Graffiti Abatement  522-7161   graffiti@cityofsanmateo.org
 
Health hazard:  Code Enforcement  522-7150  codeenforcement@cityofsanmateo.org
 
Illegal building or construction:  Building  522-7172   building@cityofsanmateo.org
 
Illegal dumping on City property:  Public Works  522-7352  maintenance@cityofsanmateo.org
 
Illegal grading or hauling:  Public Works  522-7300   publicworks@cityofsanmateo.org
 
Illegal posting of signs:  Public Works  522-7300  publicworks@cityofsanmateo.org
 
Mudslide:  Public Works  522-7300  publicworks@cityofsanmateo.org
 (please don't email if it is an emergency)
 
Parks & Recreation general isses:  Park & Rec  522-7400 parksandrecreation@cityofsanmateo.org
 
Pothole:  Public Works  522-7352  maintenance@cityofsanmateo.org
 
Overgrown weeds or trash:  Code Enforcement  522-7150  codeenforcement@cityofsanmateo.org
 
Sewer/gutter back-up (emergency):  Public Works  522-7350  no email for emergencies
 
Sidewalk and gutter problems:  Public Works  522-7300  publicworks@cityofsanmateo.org
 
Street light out:  Public Works  522-7352  maintenance@cityofsanmateo.org
 
Street sign replacement/repair:  Public Works  522-7352  maintenance@cityofsanmateo.org
 
Street tree maintenance:  Parks  522-7420  trees@cityofsanmateo.org
 
Traffic control engineering:  Public Works  522-7300  publicworks@cityofsanmateo.org
 
Unregistered business:  Finance  522-7113  finance@cityofsanmateo.org
 
Vision obscured hazard:  Code Enforcement  522-7150  codeenforcement@cityofsanmateo.org
 
Zoning violation:  Code Enforcement  522-7150  codeenforcement@cityofsanmateo.org
 
Other issues:  City Manager  522-7000  citymanager@cityofsanmateo.org
 
 
 
The following issues are not handled by the City of San Mateo:
 
El Camino Real road maintenance:  Caltrans  650-358-4127
 
Fire hydrant leaking:  Calwater  650-343-1808
 
Garbage/Recycling:  Allied Waste  650-592-2411
 
Railroad track:  Peninsula Corridor joint Powers Board  650-508-6269
 
Stray, neglected, or dead animals:  Peninsula Humane Society  650-340-8200
 
Utility poles* (power line/electric poles):  PG&E  800-743-5000
*For telephone pole issues contact your service provider
 
Water service:  California Water Service  650-343-1808