This document comes from the City of San Mateo, and some information may be out of date. Please refer to the City of San Mateo website for the most recent information.
Calling the City of San Mateo: A Guide for Residents
330 W. 20th Avenue, San Mateo 94403
Arne Croce, City Manager
| ISSUE | DEPARTMENT | PHONE | EMAIL ADDRESS |
| Bad or unusual odors | Code Enforcement | 522-7150 | codeenforcement@cityofsanmateo.org |
| Dangerous tree or limb on/over street | Parks | 522-7420 | trees@cityofsanmateo.org |
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| (please don't email if it is an emergency) |
| Debris on public right of way | Public Works | 522-7352 | maintenance@cityofsanmateo.org |
| Faded curb paint | Public Works | 522-7352 | maintenance@cityofsanmateo.org |
| Faded street markings/legends | Public Works | 522-7352 | maintenance@cityofsanmateo.org |
| Fire hazard | Fire | 522-7940 | fire@cityofsanmateo.org |
| Graffiti | Graffiti Abatement | 522-7161 | graffiti@cityofsanmateo.org |
| Health hazard | Code Enforcement | 522-7150 | codeenforcement@cityofsanmateo.org |
| Illegal building or construction | Building | 522-7172 | building@cityofsanmateo.org |
| Illegal dumping on City property | Public Works | 522-7352 | maintenance@cityofsanmateo.org |
| Illegal grading or hauling | Public Works | 522-7300 | publicworks@cityofsanmateo.org |
| Illegal posting of signs | Public Works | 522-7300 | publicworks@cityofsanmateo.org |
| Mudslide | Public Works | 522-7300 | publicworks@cityofsanmateo.org |
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| (please don't email if it is an emergency) |
| Parks & Recreation general issues | Parks & Recreation | 522-7400 | parksandrecreation@cityofsanmateo.org |
| Pothole | Public Works | 522-7352 | maintenance@cityofsanmateo.org |
| Overgrown weeds or trash | Code Enforcement | 522-7150 | codeenforcement@cityofsanmateo.org |
| Sewer/gutter back-up (emergency) | Public Works | 522-7350 | no email for emergencies |
| Sidewalk and gutter problems | Public Works | 522-7300 | publicworks@cityofsanmateo.org |
| Street light out | Public Works | 522-7352 | maintenance@cityofsanmateo.org |
| Street sign replacement/repair | Public Works | 522-7352 | maintenance@cityofsanmateo.org |
| Street tree maintenance | Parks | 522-7420 | trees@cityofsanmateo.org |
| Traffic control engineering | Public Works | 522-7300 | publicworks@cityofsanmateo.org |
| Unregistered business | Finance | 522-7113 | finance@cityofsanmateo.org |
| Vision obscured hazard | Code Enforcement | 522-7150 | codeenforcement@cityofsanmateo.org |
| Zoning violation | Code Enforcement | 522-7150 | codeenforcement@cityofsanmateo.org |
| Other issues | City Manager | 522-7000 | citymanager@cityofsanmateo.org |
The following issues are not handled by the City of San Mateo:
| Issue | Agency | Phone |
| El Camino Real road maintenance | Caltrans | 650-358-4127 |
| Fire hydrant leaking | Calwater | 650-343-1808 |
| Garbage/Recycling | BFI | 650-592-2411 |
| Railroad track | Peninsula Corridor joint Powers Board | 650-508-6269 |
| Stray, neglected, or dead animals | Peninsula Humane Society | 650-340-8200 |
| Utility poles* (power line/electric poles) | PG&E | 800-743-5000 |
| *For telephone pole issues contact your service provider |
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| Water service | Calwater | 650-343-1808 |
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